Refund policy

At Himalibuti, responsibility does not end at checkout. We stand behind every order we dispatch.

Because our products are consumable, personal-use, and hygiene-sensitive, we do not accept returns once an order has been delivered, except where an item arrives damaged, incorrect, or there is a verified delivery issue.

DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, you must contact us within 24 hours of delivery at contact@himalibuti.co.

Please include:
– your order number
– clear photos of the outer packaging
– clear photos of the product received

Damage or incorrect-item claims submitted after 24 hours may not be eligible for resolution, as such issues should be identifiable upon receipt.

Once reviewed, Himalibuti may provide an appropriate resolution, which may include a replacement, store credit, partial refund, or full refund depending on the circumstances.

NON-RETURNABLE / NON-REFUNDABLE CASES
Refunds, returns, or replacements are generally not provided for:

– change of mind or personal preference
– dissatisfaction with taste, texture, aroma, colour, or other natural product characteristics
– failure to review product information before ordering
– shipping delays caused by carriers, customs processing, weather, or circumstances outside our reasonable control
– incorrect or incomplete delivery information provided by the customer
– orders confirmed as delivered by the shipping carrier
– products that have been opened, used, consumed, or tampered with
– failure to collect, receive, or accept a shipment after reasonable delivery attempts

DELIVERED ORDERS
An order is considered successfully fulfilled once the shipping carrier confirms delivery to the address provided at checkout.

If tracking shows delivered but the package cannot be located, the customer should first check the delivery area, mailbox, household members, building reception, neighbours, or local carrier office.

Any delivery concern must be reported to Himalibuti within 24 hours of the carrier's delivery confirmation so that we can review the available tracking and delivery records.

REFUSED OR UNCLAIMED SHIPMENTS
If an order is refused, left unclaimed, or cannot be delivered due to circumstances attributable to the customer, any return shipping, storage, redelivery, or related costs may be deducted from any refund or credit that is otherwise approved.

CHARGEBACKS & PAYMENT DISPUTES
We strongly encourage customers to contact Himalibuti before initiating a chargeback or payment dispute so that we have an opportunity to review and resolve the matter directly.

Where an order has been dispatched or delivered, Himalibuti may provide the payment provider or issuing bank with relevant order records, tracking information, delivery confirmation, customer communications, and other fulfillment evidence when responding to a dispute.

PROOF OF FULFILLMENT
Himalibuti may rely on order confirmations, payment records, shipping records, tracking information, carrier delivery confirmation, delivery photographs where available, and customer communication history as evidence of order fulfillment.

CANCELLATIONS
Orders can only be cancelled before they enter processing or dispatch. Once an order has been processed or handed to the shipping carrier, cancellation may no longer be possible.

POLICY ACCEPTANCE
By placing an order with Himalibuti, you acknowledge that our products are consumable and hygiene-sensitive and agree to the terms of this policy.

Nothing in this policy is intended to limit any mandatory consumer rights that apply under applicable law.